Criteria for Returns and Exchanges

For an item to qualify for a return or exchange, it must satisfy the subsequent conditions:

• Product Condition: The item must remain in its original, untouched state—unworn, unwashed, and free from any signs of use, damage, or modification.
• Original Packaging: All returned merchandise must be enclosed in its original packaging, complete with all accompanying tags, labels, instructional materials, accessories, and protective elements. The packaging itself must also be in its pristine, undamaged condition.
• Evidence of Purchase: A valid proof of purchase is mandatory for all return and exchange requests. This includes your unique order number, sales receipt, or delivery slip.

Return and Exchange Periods

We offer a defined window during which you may initiate a return or exchange:

• Standard Return Duration: You have a period of 30 calendar days from the date of product delivery to commence a return or exchange for most eligible items.
• Seasonal Exceptions: During specific holiday seasons, we may extend our typical return period.
• Commencement Date: The return or exchange process is considered officially initiated on the day you submit your request.

Initiating a Return: Step-by-Step Guide

1. Step 1: Submit Your Request: Reach out to our Customer Service team via email or telephone within the specified return period.
2. Step 2: Await Authorization: Our team will furnish you with a Return Merchandise Authorization (RMA) number.
3. Step 3: Prepare Your Item: Carefully pack the item(s) in their original packaging with the RMA number clearly marked.
4. Step 4: Dispatch the Package: Ship the package to the address provided in your return instructions.

Refund Procedures and Processing

Once your item has been received and inspected, we will proceed with your refund:

• Item Assessment: All returned items undergo a meticulous inspection to verify adherence to our standards.
• Reimbursement Method: Refunds will be credited back to the original payment method utilized for the initial purchase.
• Processing Duration: Kindly allow 5-10 business days for your refund to be processed and reflected on your account.

Exchange Procedures

Should you desire to exchange an item for an alternative size or color, please observe these guidelines:

• Product Availability: All exchanges are contingent upon the availability of the desired product.
• Price Discrepancy: If the replacement item carries a different price, we will adjust the balance accordingly.

Categories of Items Ineligible for Return

The following items are designated as final sale:

• Customized Merchandise: Products specifically tailored or personalized according to your specifications.
• Items Marked as "Final Sale": Any product explicitly designated as clearance at the moment of purchase.
• Digital Products: Electronic gift cards and digital content.

Faulty or Damaged Merchandise

If you receive a damaged or defective item, please report it within 7 calendar days following delivery. Kindly provide clear photographs to facilitate a prompt resolution.

Shipping Charges

For returns initiated due to customer discretion, the customer will bear the cost of return shipping. If the return is necessitated by our error, Modfurnnte will assume responsibility for the shipping costs.

Amendments to This Policy

Modfurnnte reserves the right to revise this Policy at any given time. We advise you to periodically review this page to remain informed of our current terms.

Reach Out to Us

Should you have any inquiries regarding a return or exchange, please contact our Customer Service team:

• Email: modfurnnte.finance@outlook.com
• Phone: 9072232490
• Legal Terms: Review our Cookie Policy for more data details.